PRIVACY POLICY

Last updated: August 9, 2026

GrandeurVibe operates this online store and website, including the information, content, features, tools, products, and services made available through it (collectively, the “Services”).

GrandeurVibe uses Shopify to provide and operate its ecommerce Services.

This Privacy Policy explains how GrandeurVibe collects, uses, processes, stores, and discloses personal information when you:

• visit our website;

• use our Services;

• create an account;

• make or attempt to make a purchase;

• communicate with us;

• subscribe to marketing communications;

• interact with advertisements; or

• otherwise interact with GrandeurVibe.

Where this Privacy Policy conflicts with our Terms of Service regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will control with respect to those privacy matters.

Please read this Privacy Policy carefully.

Personal Information

For the purposes of this Privacy Policy, “personal information” means information that identifies you or can reasonably be linked to you.

Personal information generally does not include information that has been anonymized or de-identified so that it can no longer reasonably identify or relate to an individual.

The exact information we process depends on:

• how you interact with the Services;

• the products and features you use;

• your location;

• applicable law; and

• the choices you make.

Personal Information We Collect or Process

We may collect or process the following categories of personal information.

Contact Information

This may include:

• first and last name;

• email address;

• telephone number;

• billing address;

• shipping address; and

• other contact details you provide.

Order and Transaction Information

This may include:

• products purchased;

• products viewed;

• cart contents;

• wishlist information;

• order numbers;

• transaction history;

• returns;

• exchanges;

• cancellations;

• discounts;

• shipping information;

• delivery information; and

• order-related communications.

Payment Information

Payment-related information may include:

• payment method;

• billing details;

• payment status;

• transaction identifiers;

• payment confirmation information; and

• other information necessary to process a transaction.

Payment-card information may be processed directly by Shopify, payment processors, banks, or other payment-service providers rather than being fully stored by GrandeurVibe.

Account Information

If account functionality is available, we may process information such as:

• account username;

• encrypted or protected credentials;

• account preferences;

• saved addresses;

• order history; and

• account settings.

Communications

When you contact us, we may collect information contained in:

• emails;

• support requests;

• contact forms;

• return requests;

• reviews;

• social-media communications; and

• other messages you send to us.

Device and Technical Information

We or our service providers may automatically collect information such as:

• IP address;

• browser type;

• device type;

• operating system;

• network information;

• device identifiers;

• cookie identifiers;

• language;

• approximate location derived from IP address; and

• other technical information.

Usage Information

We may collect information regarding how you interact with our Services, including:

• pages viewed;

• products viewed;

• links clicked;

• searches;

• cart activity;

• checkout activity;

• referral sources;

• session information;

• timestamps; and

• interactions with website features.

Marketing Information

Where applicable, we may process information about:

• marketing subscriptions;

• email engagement;

• advertising interactions;

• campaign attribution;

• products of interest;

• shopping activity; and

• marketing preferences.

Sources of Personal Information

We may collect personal information from several sources.

Directly From You

For example, when you:

• place an order;

• create an account;

• contact customer service;

• submit a form;

• request a return;

• subscribe to marketing;

• submit a review; or

• otherwise provide information to us.

Automatically

Information may be collected automatically when you interact with our Services through technologies such as:

• cookies;

• pixels;

• tags;

• local storage;

• SDKs;

• server logs; and

• similar technologies.

Shopify

Our store is powered by Shopify.

Shopify may collect and process information about your use of our store in connection with providing ecommerce, security, analytics, personalization, fraud-prevention, payment, and other services.

Service Providers

We may receive information from providers that assist us with:

• payment processing;

• fraud prevention;

• shipping;

• fulfillment;

• analytics;

• customer support;

• advertising;

• email;

• website hosting;

• reviews;

• order tracking; and

• other business operations.

Business and Marketing Partners

Where permitted by law, we may receive information from advertising platforms, marketing partners, social platforms, analytics providers, and other partners.

How We Use Personal Information

We may process personal information for the purposes described below.

Providing Our Services

We may use personal information to:

• process orders;

• process payments;

• fulfill purchases;

• arrange shipping;

• provide delivery updates;

• manage accounts;

• process returns;

• process refunds;

• process exchanges;

• respond to questions;

• provide customer support;

• display relevant products;

• remember preferences; and

• otherwise provide the Services requested by you.

Improving and Personalizing the Services

We may use information to:

• understand how our website is used;

• improve website functionality;

• improve product offerings;

• troubleshoot technical problems;

• personalize your shopping experience;

• improve recommendations;

• understand customer preferences; and

• measure performance.

Marketing and Advertising

Subject to applicable law and your available privacy choices, we may use personal information to:

• send promotional emails;

• communicate offers;

• advertise GrandeurVibe products;

• measure advertising effectiveness;

• create audiences;

• personalize advertising; and

• display advertisements that may be more relevant to you.

Where consent is required by law for marketing or advertising activities, we will request the appropriate consent.

You may unsubscribe from promotional emails by using the unsubscribe link contained in those messages.

Unsubscribing from promotional communications does not prevent us from sending necessary transactional communications relating to your orders or account.

Security and Fraud Prevention

We may process information to:

• authenticate users;

• secure accounts;

• secure payments;

• identify suspicious transactions;

• detect fraudulent activity;

• prevent abuse;

• investigate security incidents;

• protect customers;

• enforce our policies; and

• protect our Services and business.

Customer Communications

We may process information to:

• respond to inquiries;

• provide customer support;

• provide order information;

• handle complaints;

• resolve disputes;

• communicate delivery information; and

• maintain our relationship with customers.

Legal and Regulatory Purposes

We may process personal information when reasonably necessary to:

• comply with applicable law;

• comply with tax and accounting obligations;

• respond to lawful government requests;

• respond to court orders or subpoenas;

• establish or defend legal claims;

• investigate suspected unlawful activity;

• enforce our Terms and policies; and

• protect our legal rights or those of others.

Legal Bases for Processing

Where laws such as the UK GDPR or EU GDPR require a lawful basis, GrandeurVibe may rely on one or more of the following legal bases depending on the circumstances.

Contract

Processing may be necessary to perform a contract with you or take steps requested by you before entering into a contract.

For example, we need certain information to:

• process your order;

• receive payment;

• ship your product; and

• provide customer support relating to your purchase.

Legitimate Interests

We may process information where necessary for legitimate business interests and where those interests are not overridden by your rights and interests.

This may include certain activities relating to:

• fraud prevention;

• security;

• analytics;

• business improvement; and

• customer service.

Consent

Where required, we may rely on your consent.

You may withdraw consent at any time, subject to applicable law.

Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

Legal Obligation

We may process information when required to comply with legal, tax, accounting, regulatory, or other obligations.

Cookies and Similar Technologies

GrandeurVibe, Shopify, and our service providers may use cookies and similar technologies.

These technologies may be used for:

• essential website functionality;

• remembering preferences;

• shopping-cart functionality;

• account functionality;

• security;

• analytics;

• personalization;

• advertising; and

• measuring website performance.

Some cookies are necessary for the Services to function.

Other cookies or similar technologies may require consent depending on your location.

Where required, you can manage eligible cookie preferences through the consent controls displayed on our website.

Blocking certain cookies may affect website functionality.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary for legitimate business purposes and as permitted by law.

Shopify

We disclose and transmit information to Shopify because Shopify provides the ecommerce infrastructure used to operate GrandeurVibe.

Payment Providers

Information may be disclosed to payment processors, banks, card networks, fraud-prevention providers, and other parties necessary to process payments and transactions.

Shipping and Fulfillment Providers

We may provide necessary information to:

• shipping carriers;

• couriers;

• customs providers;

• fulfillment providers;

• warehouse providers; and

• logistics partners

in order to fulfill and deliver orders.

This may include your:

• name;

• address;

• phone number;

• email address; and

• shipment information.

Service Providers

We may disclose information to service providers supporting functions such as:

• information technology;

• cloud hosting;

• analytics;

• customer service;

• email;

• reviews;

• marketing;

• fraud prevention;

• accounting;

• order tracking; and

• website operations.

These providers may process information according to contractual arrangements and their own legal obligations.

Advertising and Marketing Partners

Where permitted by law and subject to available privacy choices, information may be disclosed to advertising and marketing partners for:

• campaign measurement;

• audience creation;

• attribution;

• analytics; and

• personalized advertising.

Depending on your jurisdiction, certain disclosures for targeted advertising may legally be considered “sharing,” “selling,” or processing for targeted advertising.

Where applicable, you may have rights to opt out of such activities.

When You Direct Us

We may disclose personal information when you ask or authorize us to do so.

For example, this may occur when:

• requesting delivery;

• interacting with third-party services;

• using social-media integrations; or

• requesting us to communicate with another party.

Business Transactions

Personal information may be transferred or disclosed as part of a:

• merger;

• acquisition;

• financing;

• restructuring;

• sale of business assets;

• insolvency;

• bankruptcy; or

• similar corporate transaction.

Appropriate legal safeguards will apply where required.

Legal Requirements

We may disclose information where reasonably necessary to:

• comply with law;

• respond to valid legal process;

• protect our rights;

• enforce agreements;

• investigate fraud or unlawful conduct; or

• protect the safety and security of customers, GrandeurVibe, Shopify, or others.

Relationship With Shopify

GrandeurVibe is powered by Shopify.

Shopify collects and processes personal information concerning access to and use of our store in order to provide its platform and related Services.

Information submitted through our store may therefore be transmitted to Shopify and to service providers that may be located in countries other than the country where you reside.

Shopify may also provide certain enhanced ecommerce, personalization, security, analytics, advertising, and network-based features.

Depending on the Shopify services and settings enabled, these features may use information relating to interactions with GrandeurVibe, Shopify, and other merchants using Shopify.

For processing conducted independently by Shopify for Shopify's own purposes, Shopify may be responsible for responding to privacy requests relating to that processing.

You may review Shopify's Consumer Privacy Policy and Shopify Privacy Portal for additional information regarding Shopify's processing practices and available privacy controls.

Third-Party Websites

Our Services may contain links to websites, social-media services, applications, or platforms operated by third parties.

GrandeurVibe does not control the privacy or security practices of independent third parties.

If you follow a third-party link, you should review that party's:

• privacy policy;

• cookie policy;

• security practices; and

• applicable terms.

The inclusion of a third-party link does not necessarily constitute an endorsement of its privacy practices.

Social Media

Information you choose to publish publicly through social networks or other public platforms may be visible to other people.

Your interactions with social-media platforms are also subject to those platforms' own privacy policies.

GrandeurVibe is not responsible for information that you voluntarily make public through an independent third-party service.

Children's Privacy

Our Services are not intended to be used by children who are below the minimum legal age required to enter into online transactions in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us unlawfully, contact:

info@grandeurvibe.com

We will review the request and take appropriate action where required.

We do not knowingly sell or share personal information of individuals under 16 in circumstances where applicable law defines and prohibits such activity.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of:

• internet transmission;

• electronic storage;

• payment processing; or

• digital security

can be guaranteed to be completely secure.

You should avoid sending highly sensitive or confidential information through unsecured communication channels.

If you maintain an account, you are responsible for keeping account credentials confidential.

You should not share your passwords or authentication information with others.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.

Retention periods may depend on factors such as:

• whether you maintain an account;

• whether we need the information to fulfill an order;

• customer-service requirements;

• tax and accounting requirements;

• fraud prevention;

• legal obligations;

• dispute resolution;

• warranty or return matters; and

• enforcement of contractual rights.

When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal obligations.

International Data Transfers

GrandeurVibe, Shopify, and service providers used to operate our Services may process or store information in countries other than the country where you live.

As a result, personal information may be transferred internationally.

Where applicable law requires safeguards for transfers from the European Economic Area or United Kingdom to another country, appropriate recognized transfer mechanisms will be used where required.

These may include:

• adequacy decisions;

• Standard Contractual Clauses;

• UK-approved contractual safeguards; or

• other legally recognized mechanisms.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights are not necessarily absolute and may be subject to legal exceptions.

Right to Access / Know

You may have the right to request information concerning the personal information we hold about you.

Right to Correction

You may have the right to request correction of inaccurate personal information.

Right to Deletion

You may have the right to request deletion of eligible personal information.

Certain information may need to be retained where required by law or necessary for legitimate purposes permitted by law.

Right to Portability

You may have the right to obtain certain personal information in a portable format or request its transfer where legally applicable.

Right to Restrict Processing

In certain jurisdictions, you may have the right to request restriction of particular processing activities.

Right to Object

You may have the right to object to certain processing, including processing based on legitimate interests or direct marketing.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw consent.

Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

Advertising Privacy Rights

Depending on where you reside, you may have rights to opt out of:

• targeted advertising;

• certain profiling;

• sharing of personal information; or

• sale of personal information,

as those terms are defined by applicable law.

Available privacy controls may be displayed through our website or Shopify's privacy controls.

Marketing Preferences

You may unsubscribe from promotional email communications at any time using the unsubscribe link provided in the email.

Even after unsubscribing from marketing communications, we may continue to send necessary non-promotional communications such as:

• order confirmations;

• delivery updates;

• security messages;

• refund information; and

• customer-support communications.

Exercising Your Rights

To exercise a privacy right relating to personal information controlled by GrandeurVibe, contact:

info@grandeurvibe.com

Please describe the request clearly.

We may need to verify your identity before fulfilling certain requests.

Verification procedures are intended to protect personal information from unauthorized access or deletion.

Where permitted by law, you may use an authorized agent to make a request on your behalf.

We may require reasonable proof that the agent has authority to act for you.

We will respond within the timeframe required by applicable law.

We will not unlawfully discriminate against you for exercising a privacy right.

Shopify Privacy Requests

Certain data may be processed by Shopify independently of GrandeurVibe.

Privacy requests relating specifically to Shopify's own processing may also be available through Shopify's privacy portal.

Complaints

If you have a concern about our use of personal information, please contact:

info@grandeurvibe.com

We will make reasonable efforts to investigate and respond.

Depending on your place of residence, you may also have the right to lodge a complaint with a competent privacy or data-protection authority.

EEA residents may generally contact the relevant supervisory authority in their country.

UK residents may have rights to contact the competent UK data-protection authority.

Nothing in this policy limits any right to submit a complaint to a regulator where provided by law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• changes to our Services;

• operational changes;

• new technologies;

• new service providers;

• changes to our privacy practices; or

• legal or regulatory developments.

When this policy is updated, we will update the “Last updated” date displayed above.

Where applicable law requires additional notice or consent for a material change, we will provide that notice or request consent as required.

Contact

For questions concerning this Privacy Policy, our privacy practices, or a request to exercise your privacy rights, contact:

GrandeurVibe
Email: info@grandeurvibe.com

For general customer-service questions concerning orders, returns, refunds, or delivery, you may also use:

info@grandeurvibe.com