SHIPPING POLICY

Last updated: August 9, 2026

Thank you for shopping with GrandeurVibe.

This Shipping Policy explains our production, processing, delivery, tracking, customs, address-change, and lost-package procedures.

GrandeurVibe products may be individually prepared, assembled, inspected, and packaged before dispatch.

Order Processing & Production

Most GrandeurVibe orders are prepared for shipment within approximately:

1–2 business days

This timeframe may include:

• production or final assembly;

• product inspection;

• electrical or functional quality checks where applicable;

• protective packaging; and

• preparation for international shipment.

Business days generally exclude weekends and public holidays.

Personalized, customized, unusually large, bulk, or special-order products may require additional preparation time.

If a product has a different production timeframe, the timeframe displayed on the applicable product page or communicated at checkout will apply.

Express Shipping Time

After an order has been processed and dispatched, delivery typically takes approximately:

3–5 business days

for destinations served by our express shipping network.

Therefore, a typical order may require approximately:

4 business days processing + 4–6 business days delivery.

These are estimated delivery times rather than guaranteed arrival dates unless GrandeurVibe expressly provides a guaranteed delivery service.

Delivery times may vary depending on:

• destination;

• carrier;

• customs clearance;

• public holidays;

• weather;

• remote-area delivery;

• local courier operations;

• security inspections;

• peak sales periods; and

• circumstances outside our reasonable control.

Order Confirmation

After placing your order, you should receive an order confirmation at the email address provided during checkout.

Please review your order information carefully.

If you notice an error in your:

• shipping address;

• name;

• telephone number;

• product selection; or

• other order information,

contact info@grandeurvibe.com as quickly as possible.

Tracking Information

Once your order has been dispatched, we will normally send a shipping confirmation containing tracking information.

Tracking information may require approximately 24–48 hours after dispatch to display its first carrier update.

A lack of an immediate tracking scan does not necessarily mean that the shipment has not been handed to the carrier.

Shipping Carriers

GrandeurVibe may use different international and local carriers depending on:

• destination country;

• package dimensions;

• service availability;

• customs requirements;

• delivery speed; and

• operational conditions.

The international carrier may transfer the package to a local delivery partner for final-mile delivery.

Delivery Estimates

Any delivery date displayed on our website, checkout, tracking page, advertising, or order communication is an estimate unless expressly identified as guaranteed.

We make reasonable efforts to deliver within the advertised timeframe, but occasional delays may occur.

Nothing in this policy limits mandatory rights relating to timely delivery under applicable consumer law.

Shipping Delays

Although most orders are expected to arrive within the estimated timeframe, delays can occasionally occur due to circumstances such as:

• high order volume;

• customs processing;

• carrier network disruption;

• severe weather;

• national holidays;

• transportation interruptions;

• security checks;

• material shortages;

• remote-area delivery;

• incomplete customer information; or

• other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide updated information.

If your order is substantially delayed, contact:

info@grandeurvibe.com

Customs and International Shipping

GrandeurVibe ships internationally to supported destinations.

International shipments may pass through customs in the destination country.

Customs authorities may inspect shipments and request documentation before releasing a package.

These procedures may occasionally add additional delivery time.

Duties, Taxes and DDP Shipments

For destinations or orders where GrandeurVibe expressly states that shipping is DDP (Delivered Duty Paid) or advertises “No Import Duties”, the applicable import duties and taxes covered by that offer are intended to be included in the amount paid through GrandeurVibe.

You should not normally be required to pay the same covered import duty again upon delivery for a qualifying DDP shipment.

If a carrier unexpectedly asks you to pay an import charge on an order sold to you as DDP, please contact:

info@grandeurvibe.com

before making payment where reasonably possible.

For destinations, products, or shipping methods that are not expressly offered on a DDP basis, local customs duties, taxes, brokerage charges, or import fees may apply according to the rules of the destination country.

Any applicable charges will be handled in accordance with the information presented to you during the purchase process and applicable law.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please verify:

• full name;

• street address;

• apartment or unit number;

• postal or ZIP code;

• city;

• state or province where applicable;

• country;

• phone number; and

• email address.

If you notice an error, contact us immediately at:

info@grandeurvibe.com

We will attempt to update the address before dispatch.

However, once a package has entered the carrier network, we may not be able to change the destination.

If an incorrect or incomplete address supplied by the customer causes a package to be returned, additional shipping costs may apply to reship the order where permitted by law.

Address Changes After Dispatch

GrandeurVibe cannot guarantee address modifications once an order has shipped.

The carrier may allow a delivery adjustment, pickup location, or redirection depending on the destination and service used.

Any carrier-imposed charges associated with a customer-requested redirection may be the customer's responsibility where permitted by law.

Failed Delivery Attempts

Carriers may make one or more delivery attempts depending on local procedures.

If delivery cannot be completed, the carrier may:

• attempt delivery again;

• hold the package at a pickup location;

• contact the recipient;

• return the package to the sender; or

• follow another locally applicable procedure.

Customers should monitor tracking information and respond to carrier communications where reasonably necessary.

Unclaimed Packages

If a package is returned because the customer failed to collect it after reasonable carrier notifications, additional costs associated with reshipping may apply where legally permitted.

If you believe you have not received appropriate delivery notifications, contact us so that we can investigate.

Lost Packages

If tracking has stopped updating for an unusually long period or the shipment appears to have been lost before delivery, contact:

info@grandeurvibe.com

We will assist in opening an investigation with the carrier where appropriate.

Where applicable law places delivery risk on GrandeurVibe until the customer or an authorized recipient physically receives the goods, this policy does not transfer that risk to the customer prematurely.

If the carrier confirms that a package was lost before successful delivery, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the shipment.

Packages Marked as Delivered

If the carrier marks your package as delivered but you cannot locate it, please:

1. Confirm that the shipping address on your order is correct.

2. Check around the delivery location.

3. Ask household members or anyone who may have accepted the package.

4. Check with neighbors where appropriate.

5. Contact building reception, security, concierge, or mailroom staff where applicable.

6. Contact the carrier for delivery details.

7. Contact GrandeurVibe if the package still cannot be located.

We will provide reasonable assistance with carrier investigations.

A tracking status alone does not override mandatory consumer rights under applicable law.

Damaged During Shipping

If your order arrives damaged, photograph:

• the product;

• the external shipping box;

• the shipping label;

• internal protective packaging; and

• the damaged area.

Contact:

info@grandeurvibe.com

as soon as reasonably possible.

Please retain the shipping packaging while the claim is being reviewed, as carriers may require photographs or inspection of the packaging.

Refused Shipments

Please contact GrandeurVibe before refusing a shipment unless immediate refusal is reasonably necessary because of obvious transport damage or another legitimate issue.

Unauthorized refusal of a shipment may cause the carrier to charge:

• return transportation;

• storage;

• customs;

• handling; or

• other fees.

Where legally permitted, costs caused directly by an unjustified refusal may be deducted from an applicable refund.

This does not limit rights relating to damaged, incorrect, defective, or non-conforming orders.

Multiple Packages

Some orders containing multiple products may be shipped separately for logistical reasons.

If this occurs, you may receive:

• multiple tracking numbers;

• separate shipping confirmations; and

• deliveries on different dates.

A partial delivery does not necessarily mean that items are missing.

Peak Periods

Processing or delivery may occasionally take longer during:

• major promotional campaigns;

• Black Friday / Cyber Monday;

• Christmas and New Year;

• unusually high order volumes;

• carrier peak periods; or

• national holidays.

Any significant known delays may be communicated through our website, checkout, email, or customer-support channels.

Force Majeure and Events Outside Our Control

Delivery may be affected by events outside our reasonable control, including natural disasters, severe weather, war, civil disturbances, government actions, transportation shutdowns, labor disputes, customs disruptions, carrier network failures, or similar events.

Where such an event occurs, we will make reasonable efforts to minimize disruption and communicate material delays.

Nothing in this provision removes mandatory consumer rights.

Contact Us

For questions concerning:

• production;

• shipping;

• tracking;

• customs;

• delivery delays;

• missing packages;

• damaged shipments; or

• address corrections,

please contact:

GrandeurVibe
Email: info@grandeurvibe.com