Widerrufsrecht
RETURN & REFUND POLICY
Last updated: August 9, 2026
Thank you for shopping with GrandeurVibe.
We want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, refunds, damaged products, defective products, incorrect items, cancellations, and exchanges are handled.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
14-Day Return Policy
Unless an exception described below applies, you may request a return within 14 days after receiving your order.
To start a return, please contact:
Email: info@grandeurvibe.com
Please include:
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your order number;
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the name used when placing the order;
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the reason for your return; and
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photos or videos where relevant.
Please do not send a product back without contacting us first. Returns sent without authorization may experience processing delays.
Once your return request has been accepted, we will provide the appropriate return instructions.
Condition of Returned Products
Returned products should be in substantially the same condition in which they were received.
You may inspect the product to the extent reasonably necessary to determine its nature, characteristics, and functioning.
Products should, where reasonably possible, be returned with:
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original components;
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accessories;
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cables;
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manuals;
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protective materials; and
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original packaging.
You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the product, where permitted by applicable law.
Change-of-Mind Returns
For eligible non-personalized products, you may request a return within 14 days of receiving your order even if the product is not defective.
You do not need to provide a specific reason for exercising a statutory right of withdrawal where that right applies.
Unless GrandeurVibe has expressly offered free return shipping, return shipping costs for a change-of-mind return may be the customer's responsibility, where permitted by applicable law.
Any applicable statutory rights available in your country remain unaffected.
Personalized and Custom-Made Products
Certain products manufactured or personalized specifically according to a customer's individual specifications may not qualify for a change-of-mind return where applicable law provides an exemption for personalized or custom-made goods.
This may include products produced with:
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personalized names;
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custom text;
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unique customer-requested designs;
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custom dimensions; or
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other individually requested modifications.
This exception does not remove your rights if a personalized or custom-made product is:
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defective;
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damaged;
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incorrectly manufactured;
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materially different from what was ordered; or
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otherwise non-conforming under applicable consumer law.
Damaged on Arrival
If your order arrives visibly damaged, please contact us as soon as reasonably possible.
For faster assistance, we recommend contacting us within 48 hours of delivery and providing:
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your order number;
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clear photographs of the damaged product;
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photographs of the external shipping packaging;
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photographs of any damaged internal packaging; and
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a short description of the problem.
The 48-hour notification request helps us investigate carrier damage quickly. It does not remove statutory rights that you may have for damaged or non-conforming goods.
Where the damage is confirmed, we may provide an appropriate remedy such as:
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replacement;
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repair;
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replacement component; or
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refund,
depending on the circumstances and applicable law.
Where a return is required because the item arrived damaged, GrandeurVibe will cover reasonable return shipping costs where required by law.
Defective Products
If you believe your product has a manufacturing or functional defect, contact us at:
Please provide your order number along with clear photos or video demonstrating the problem where reasonably possible.
We may perform reasonable troubleshooting before arranging a replacement, repair, return, or refund.
Damage caused by improper installation, misuse, unauthorized modification, accidents, or use contrary to provided instructions may not qualify as a manufacturing defect.
This does not affect mandatory legal guarantees or conformity rights available under applicable consumer law.
For customers in the European Economic Area, statutory conformity and legal-guarantee rights may continue beyond GrandeurVibe's voluntary 14-day return period.
Product Not as Described
If the product you receive is materially different from the product you ordered or from the description presented when you purchased it, please contact us promptly.
We may request photographs or videos so that we can confirm the issue.
Where a product is materially not as described, we will provide an appropriate remedy in accordance with applicable law.
Incorrect Item Received
If GrandeurVibe sends you the wrong product, size, model, or variant, contact us at:
Please provide photographs of the product and packaging.
Where we confirm that an incorrect item was shipped, we will resolve the issue without requiring you to pay additional shipping charges for correcting our mistake.
Missing Items or Components
If an item, accessory, cable, component, or other part included with your purchase is missing when your order arrives, contact us as soon as possible.
We may request photographs of:
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the product;
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the contents of the package;
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the shipping box; and
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the shipping label.
Once confirmed, we may send the missing component or provide another appropriate remedy.
Return Shipping Costs
If the return results from:
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an incorrect product sent by GrandeurVibe;
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a confirmed manufacturing defect;
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shipping damage for which we are responsible; or
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another issue for which applicable law requires the seller to bear return costs,
GrandeurVibe will cover reasonable return shipping costs or provide appropriate return instructions.
For eligible change-of-mind returns, the customer may be responsible for return shipping costs unless:
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GrandeurVibe expressly offers free returns;
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a prepaid return label is provided; or
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applicable law requires GrandeurVibe to pay the return cost.
Original expedited or premium shipping upgrades may not be refundable beyond the cost of the least expensive standard delivery method where applicable law permits.
How to Request a Return
To request a return:
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Email info@grandeurvibe.com.
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Include your order number.
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Explain the reason for the return.
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Include photographs or videos if the product is damaged, defective, incorrect, or otherwise affected by an issue.
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Wait for our return instructions.
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Send the product according to the instructions provided.
Do not ship a return to an address found independently online or on a package without first receiving return instructions from us.
The return location may differ depending on the customer's country, the product, and the nature of the return.
Return Deadline
After notifying us that you wish to exercise an applicable 14-day right of withdrawal, you should send the eligible product back within the period required by applicable law.
For UK and EEA consumers exercising a statutory right of withdrawal, this will generally require the product to be sent back within 14 days after notifying us of the cancellation.
Refunds
Once an eligible returned product has been received, we may inspect it before processing the refund.
If the return is approved, the refund will normally be issued to the original payment method used for the purchase.
Your bank, card issuer, PayPal, Shop Pay, or other payment provider may require additional processing time before the refund appears in your account.
GrandeurVibe does not control processing times imposed by banks or payment providers.
Where mandatory consumer law applies, refunds will be processed within the legally required timeframe.
Refund Amount
An approved refund may include:
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the eligible product price;
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applicable taxes originally collected; and
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standard outbound delivery charges where required by applicable law.
Additional amounts paid for premium or expedited delivery may not be refundable beyond the standard shipping amount where permitted by law.
Reasonable deductions may be made for diminished product value caused by excessive handling where applicable law allows such a deduction.
Exchanges
Where available, you may request an exchange by contacting:
The fastest method may sometimes be to return the original item and place a new order after the return has been accepted.
Exchange availability depends on inventory.
If the exchange is required because GrandeurVibe sent an incorrect or defective product, we will resolve the issue in accordance with applicable law.
Order Cancellations
If you wish to cancel an order before it ships, contact:
as quickly as possible.
We will attempt to accommodate cancellation requests, but cancellation cannot always be guaranteed once production, personalization, packaging, or fulfillment has begun.
This does not limit any statutory cancellation rights that apply to your purchase.
Customized or personalized orders may become non-cancellable once customization or production has begun where permitted by applicable law.
Refused Deliveries
If you refuse delivery without previously arranging a return with GrandeurVibe, the shipment may be returned to us by the carrier.
Where legally permitted, shipping, return shipping, customs, or carrier charges directly resulting from an unauthorized refusal may be deducted from the refund.
This does not apply where refusal of delivery is legally justified because the shipment is damaged, incorrect, or otherwise non-conforming.
Lost Packages
If tracking indicates that a package has not been delivered within a reasonable timeframe, please contact:
We will assist with investigating the shipment with the carrier.
Customers should not be required to resolve genuine pre-delivery carrier loss entirely on their own where GrandeurVibe remains legally responsible for delivery.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it:
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Check the delivery location and surrounding area.
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Check with household members, neighbors, reception desks, mailrooms, or building management where appropriate.
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Contact the carrier for additional delivery information.
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Contact GrandeurVibe if the shipment still cannot be located.
We will provide reasonable assistance with carrier investigations.
Responsibility for a shipment will be determined according to the circumstances and applicable consumer law rather than solely by the carrier's tracking status.
Sale and Promotional Items
Unless clearly stated otherwise, eligible sale and promotional products are subject to the same statutory consumer rights as full-price products.
A discount does not remove your legal rights relating to defective or non-conforming goods.
Gift Cards
Gift cards and other stored-value products may be subject to separate return restrictions, except where applicable law requires otherwise.
Consumer Rights
This policy provides GrandeurVibe's commercial return procedures.
It does not replace, restrict, or reduce mandatory rights that may apply under consumer-protection legislation in your country.
If a provision of this policy conflicts with a mandatory consumer right, the mandatory consumer right will apply.
Contact Us
For returns, refunds, exchanges, defective products, damaged shipments, or questions regarding this policy, contact:
GrandeurVibe
Email: info@grandeurvibe.com